If you have lost or forgotten an item during your stay at our camping village, we kindly ask you to contact us as soon as possible, indicating your name and surname and possibly also the mobile home or pitch number.
Found items will be returned. The shipping costs will be at your expense.
Attention: the objects found will be kept in our offices for a maximum of 30 days; if the owners do not request it within this time, the items will be disposed of.
The booking fees are € 20.00 and entered in the account (excluding bookings made independently by BookingOnline).
Mobilhome: at any time on our online booking. If the search is positive, you can book directly.
Otherwise you can send an email to email@example.com or call us at (0039) 0457550544.
Camping pitches: writing to firstname.lastname@example.org or calling us at (0039) 0457550544.
At the Reception it is possible to make payments in cash, debit cards, credit cards and prepaid cards (except American Express).
For anything you can contact us at (0039) 0457550544 or send an email to email@example.com.
Reservations for the next season are generally possible from November.
In any case, you can send your requests at any time by email to firstname.lastname@example.org.
The reserved days will be charged in full, even in case of delayed arrival or early departure.
The booked accommodation is held available until 00:00 of the arrival day; after this deadline, in the absence of communications from the guest, the reservation will be automatically canceled and the accommodation will be considered free.
The main entrance will be open to the public from approximately 7:00 to 23:00. Outside these hours, all disturbing noises are strictly forbidden and it is not possible to circulate or access by motorized vehicles.
The reception is open from 8:00 to 22:00. The cash desk for the payment of the stay is open from 8:00 to 12:00 and from 17:00 to 20:00.
There may be variations in relation to seasonality.
From 23:00 to 07:00 at the Reception the Night Watchmen are at your disposal.
Minors can access the Camping Relais only if accompanied by parents, relatives or adults who take full responsibility for them towards third parties.
In order to maintain an excellent water quality, which is continuously filtered and appropriately treated with specific products, we recommend a correct use of the jacuzzi.
Upon arrival, the jacuzzi has just been emptied, cleaned and filled, therefore a rapid deterioration in the quality of the water is caused by a wrong use.
Getting into the water dirty, greased with sun cream, dropping pieces of food or drinks inside the jacuzzi, are activities that irreparably worsen the quality of the water.
Water is precious! At every change of stay, the jacuzzi is emptied and filled again, each mini-pool contains more than 800 liters of water!
With all these considerations, if should be necessary to change the water during the stay, we will be forced to charge € 50,00.
The reserved mobilhome is available on the day of arrival from 5:00 pm and must be vacated on the day of departure by 10:00 am. After this daily hourly rate, the entire following day will be charged.
You can pay the balance of your stay by paying online at least 7 days before your arrival date or on the day of arrival directly at Reception during checkout hours (8:00-12:00, 17:00-20:00).
Yes, set-up and cleaning costs:
- Miami, Perla, Perla Top: €25,00;
- Village, Blu Village, New Village, Glamping: €40,00;
- Elite Village, Top Village: €65,00;
We also remind you that hob, fridge, sink and dishes must be left in the same orderly and clean condition in which they were found. Otherwise, €35.00 will be added.
Upon your arrival you will also be asked for €100.00 in cash to be left as a deposit, which will be returned at the end of the stay, after verification by our Staff. Departure must take place during office hours. Otherwise, the check will be carried out at a later time, and the return of the deposit will be made by bank transfer at the expense of the beneficiary (€ 5.00).
Finally, at the time of payment/check of the total amount, the tourist tax of €1.50 per person per night will be requested, to be paid in cash as a municipal tax.
The first supply of bed sheets and towels is only included for Mobilhome types with jacuzzi. They will be available directly in the Mobilhome for the persons confirmed at the time of booking. For any additional persons or for a change, the cost is €9.00 per single bed sheets kit, €13.00 per double bed sheets kit, €7.00 per towel kit (1 shower towel + 1 face towel), please ask in Reception.
For all other Mobilhome types, bed sheets and towels can be rented or brought from home.
The swimming pool area is available every day, from April 15th to September 30th (depending on the weather).
A main pool dedicated to adults and children over 6 years old, if autonomous, and a lagoon pool dedicated to children under 6 years old, obligatorily accompanied by an adult who will take care to supervise and enforce the spacing and hygiene-behavioral rules.
For both, entry is limited, it is mandatory to wear a swim cap and before entering in the water it is mandatory to take a soapy shower all over the body.
We remind you that in season there is a paid rental of sunbeds in the Solarium area. Swimcaps and sunbeds can be purchased at the cashier at the Prima Pasta restaurant.
To connect to Wifi, select the GUESTS network. Open a new search page from your browser and you'll automatically see the splash page where you can connect, for 1 hour with your social networks, or if you have a ticket, you can connect with username and password.
If the login splash page does not open, please click here.
We kindly suggest you, before logging in, to delete the history of search pages and cookies.
Yes, our Camping Village is directly at the lake garda. There are 2 exits and you arrive directly on the beach and the pretty panoramic walkway Clelia Guazzi Leoncini. Really close to us, in direction Sirmione, you can find the Bracco Baldo Beach.
Yes, the distance is 4 km to Gardaland. From the train station Peschiera del Garda there are the free bus shuttles they will bring you directly to the entrance. Close to us there are other amusements parks like Canevaworld (15-20 Min), Parco Natura Viva (20 Min.), Parco Giardino Sigurtà (15-20 Min.), Aquardens ( 30 Min.).
Insurance stay Allianz
You can add Allianz Booking Protection Insurance until 24:00 (midnight) of the following day of the booking confirmation.
You can insure the deposit only or the total stay by accessing the dedicated link after receiving the booking confirmation email from us. Click here and find out more.
- Number of people to be insured
- Residence (Italian or foreign)
- Booking confirmation date
- Start and end date of the stay
- Amount to be insured (deposit paid or total of the stay)
You can pay the insurance coverage with your card directly online and, immediately after purchase, you will receive a confirmation email from Allianz Global Assistance, with the policy regulations and the certificate.
In summary it is insured:
- journey cancellation: reimbursement of the penalty charged or the confirmation deposit following the cancellation of the booking as a result of illness, including epidemics and diagnosed pandemic diseases (f.e. Covid-19), accident or death; pathologies of pregnancy, if it arises after the reservation moment; journey cancellation of the insured, a family member, partner or co-owner of the insured Company; quarantine of the insured or a travel companion
- delayed arrival: reimbursement to the insured and family members staying with him of an amount equal to €150 per night for a maximum of 2 nights of unused stay in the event of delayed arrival at the place of stay for reasons not dependent on the insured and occurring during the journey to reach the accommodation booked
Are NOT insured:
- journey started before the policy was stipulated
- stays longer than 30 days
Are there any coverage limits?
There are exclusions, deductibles, overdrafts, indemnity limits, sub-limits for which details can be found in the dedicated section
Where is the coverage valid?
The insurance covers the destination Italy
Notice of cancellation must be received in writing by email.
It is only possible to request cancellation of the booking free of charge if the request is made in writing no later than 30 days before the arrival date: €20.00 practice fee and €5.00 bank charges will be deducted for handling the refund, but the deposit will be refunded without penalty by wire transfer to the bank details provided by the customer.
In all other cases, there will be no refund, remembering that the booked subject must be paid in full, even in the case of partial cancellations.
At San Benedetto you can find 3 different types of platz:
- S (suitable for tent + bike, or tent + motorcycle, current 6 A, fountains available approximately every 4 positions),
- L (suitable for camper or car + caravan, current 6 A, drinking fountains available approximately every 4 positions),
- XL (100 m2, perfect for large motorhomes, 10 A current and private drinking fountain).
Please remember that to book a pitch you must send your request to email@example.com or call us on (0039) 045 7550544.
The reserved pitch is available on the day of arrival from 14:00 and must be vacated on the day of departure by 12:00. After this daily hourly rate, the entire following day will be charged, pitch and persons.
The day before departure, during cash desk opening hours (8:00-12:00, 17:00-20:00).
Yes, it is available to Guests free of charge.
Yes, but only in the Fire Point visible on the map. Here you can use your own gas or charcoal barbecue, or use the masonry barbecues available.
No. The drains are small, that’s the reason why you can not wash dishes or drain the chemical WC. For this you can find the rights places inside our Camping Village. It's available also the Camper Service.
Absolutely yes, pets are always welcome.
They are allowed in all common areas of the Camping Relais, with the exception of the pools area in the pool and the toilets (except Pet Bath, dedicated to them). They must be kept on a leash and the owner must take care of their hygiene and check that they do not disturb other guests.
They are allowed in all pitches and in some types of mobile homes, subject to acceptance by the Management and payment of the relative daily rate.
In the common areas, dogs must always be kept on a leash, with a maximum length of 1.5 meters, as required by the ministerial order of 06/08/2013.
They can be left off the leash only in the enclosed Dog Area, under the direct control of the owner and always respecting the other Guests.
They can never be left alone. If you need, you can contact the Reception to arrange a Dog Sitter (by reservation and for a fee).
Pet Bath: for washing, with large tubs and showers, at the group of toilets near the Reception (it is forbidden to wash the pets inside the main toilets and in any other area of the Camping Relais).
Dog Area: fenced walking area, near the Reception, where it is possible to remove the leash, under one's own responsibility and with respect for other guests.
Dog Sitter: on request, reservation and for a fee.
Veterinarian: on request, reservation and for a fee.
Bracco Baldo Beach: municipal beach equipped for dogs, suitable for swimming, for a fee.
Recycling areas are available in the entire Camping Relais: all kind guests are therefore invited to use them correctly and use transparent bags for dry waste and biodegradable bags for wet waste.
Plastic, paper and glass must be delivered without bags, in the appropriate containers.
The charcoal used for the barbecue, should be given with the wet waste once cold.
It is forbidden to use black or opaque bags (waste must always be recognized by sight).